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RETURNS, EXCHANGES AND CANCELLATION

At One Detail Store, we strive to ensure you are satisfied with your purchase. Please read our return and exchange policy carefully.

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Exchange Policy:

  1. Eligibility: You must inform us within 7 days of delivery of the product. Please send us an email to hello@onedetailstore.com or WhatsApp us on 8920299573 with order no and attach an image of the product purchased. Once you have mailed us and we confirm, please ship out the products to the following address: D-106/1, 1st Floor, East of Kailash, New Delhi-110065.

  2. Delivery Charges: The customer is responsible for the delivery charge to the store. The exchanged item delivery borne by One Detail Store.

  3. Delivery timeline: Exchange item will be shipped within 3-4 days after receiving your sent product.

  4. Exceptions: Exchange is not possible on items purchased during sale periods.

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Return Policy:

  1. Eligibility: Returns with a store credit note are possible within 48 hours from the date of delivery.

  2. Contact: Kindly reach out to us via WhatsApp at 8920299573 for initiating a return.

  3. Condition: The product must be in good condition and will be eligible for a credit note refund only after quality check.

  4. Delivery Charges: The delivery charges for returning the product are borne by the customer.

  5. Exceptions: Return is not possible on items purchased during sale periods.

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Incorrect or Damaged Product:

  1. Eligibility: If you receive an incorrect or damaged product, please inform us within 24hrs via WhatsApp 8920299573 with images and order number.

  2. Return Delivery Charges: One Detail Store will bear the delivery charges for both sides in such cases.

  3. Refund: Complete refund or store credit is possible in this case.
     

Cancellation Policy

  1. Standard Orders:

    • Cancellation Timeframe: You may cancel your order within 24 hours of purchase for a full refund.

    • Process: To cancel your order, please contact us on Whatsapp +91 8920299573 with your order number.
       

Cancellation Fees:

  1.  Standard Orders: No cancellation fee if cancelled within 24 hours. If cancelled after 24 hours but before shipping, a restocking fee of 10% of the order value will be charged.​
     

Post-Shipment Cancellations:

  1. Once your order has been shipped, it cannot be cancelled. However, you may return the item in accordance with our Return Policy.
     

Special Promotions and Sales:

Orders placed during special promotions or sales events are not eligible for cancellation.

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For any further assistance, please do not hesitate to contact our customer service team via WhatsApp at 8920299573. Thank you for shopping with One Detail Store.

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